Customer Support | CareerGenius

Customer Support

Need help? Submit a support ticket and our team will get back to you as soon as possible.

Which to use: a ticket below for a problem with the site or your account; Messages to continue a conversation with our team; email support@careergenius.org for anything urgent, as well as a ticket.

Contact Information

Our customer support team is available Monday-Friday, 9am-5pm ET (1pm-9pm your time).

Frequently Asked Questions
File size too large to submit?

If you have a large resume your file might be bigger than 35 MB. If that is the case, we recommend using our Compact template. This will make smaller PDF sizes.

How will I receive a response to my support ticket?

We will respond via email to the address you used when you signed up. If you would like us to respond to a different email address, please include it in your support request.